Returns & Exchanges
At Lisa Gozlan, we want you to be completely satisfied with your purchase. We offer returns or exchanges on unworn, non-customized jewelry within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original Lisa Gozlan packaging.
Ship the Package
Drop off your package at any authorized carrier location, ensuring the tracking information is retained for your records.
Receive Your Refund
After our team inspects the returned items for quality assurance, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing